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Train&Learn

Win-win cooperation, co-creation and sharing

Service Policies

Learn about our return & exchange policy, warranty terms, and after-sales service commitments

Return & Exchange Policy

  • Within 7 days of receipt, you may return the product without reason if it is undamaged
  • Within 15 days, if the product has quality issues, you may request an exchange or repair
  • Special items (e.g., personal items, customized products) are not eligible for unconditional returns
  • Please keep the original packaging and all accessories intact when returning

Warranty Terms

  • Outdoor gear has a 1-year warranty, starting from the purchase date
  • Electronics have a 6-month warranty, excluding consumables such as batteries
  • Warranty does not cover normal wear and tear, human damage, or force majeure
  • Please provide proof of purchase and warranty card when requesting service

Service Commitment

  • Customer hotline: 400-123-4567, available Mon–Sun 9:00–18:00
  • Online customer service response time within 30 minutes
  • Repair processing time within 7 business days
  • Professional product usage guidance and technical support provided

Authentic Guarantee

All products are genuine, ten times compensation for fakes

7 Days Return Policy

Return within 7 days if the product is intact

Professional Customer Service

Dedicated support team providing attentive service

Nationwide Warranty

Nationwide warranty, worry-free after-sales

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